About Our Process

The Initial Call and Meeting

From the moment your client calls our office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.

The Custom Care Plan

With Right at Home you will always know what Care Services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. This plan is tailored to a person’s specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your client sees fit.

Caregiver Matching

Once your client has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.

By looking at the whole situation, we’re better able to provide your client with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.

Care Supervision

Our caregivers keep extensive notes about the care they give to your clients. Those notes are kept at your client’s home and are available at any time. And our billing system provides a detailed description of care services provided, so your client never receives an invoice that doesn’t include a line-item cost of care.

Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.

"The first client, and I was 89 years old, until she passed away at 92 years old, I will spend together 24 / hour / W with her eventually. , And I thing was let by reading the Bible to her, there is also that it was the director of the choir of the church her​​, we sang the song together.
She, I wanted you love her sing - sang this is me in the funeral of her - "Cross craggy old". When she smelt pull the last moment breath, there were with her I am. It'll never forget that moment, and was the moment very sacred. It was a moment when I wake up that my career so far is now a thing of their own with confidence, This is what, was a way of life that had to face my very."

Karen Stevens, 2009 RightCare Winner